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Engagement and Retention of Key
Customer Service Talent

One of the monumental challenges for many companies is employee engagement and employee retention, especially of key talent. It is not solely about compensation. Talented employees want to be appreciated, engaged, challenged, and have a sense of purpose and direction. They look for leadership and inspiration. Talented employees want to feel like they are part of something bigger than themselves. They want career growth, guidance and perhaps even mentorship or coaching.


Developing a holistic career path program with a structured training curriculum to support it, a succession strategy built around a comprehensive talent management plan, and a robust recruitment program will help your company to identify, engage, promote and retain the talent you need to successfully deliver positive results to your business plan.

Bass Harbor Group will work with your management team on how to engage, retain and recruit key talent. Using our 4 step program of Career Path, Training and Certification, Succession Planning and Recruitment, we can help ensure that you have the right people, with the right skills, in the right place, at the right time.

The next step to engaging and retaining key Customer Service talent is to contact Bass Harbor Group for a free consult.

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