Customer Experience Solutions
Bass Harbor Group fixes your customer service issues using our customer discovery/recovery process, creating satisfied and loyal customers, allowing you to achieve your revenue and profit plan.
Customer Experience is affected by the interactions your customer has with your company. Customer Service is the predominant customer-facing organization in most companies after the sale of the product or service is made. How well your Customer Service group performs has a significant impact on how your customers perceive your brand.
Customer Experience is affected by the interactions your customer has with your company. Customer Service is the predominant customer-facing organization in most companies after the sale of the product or service is made. How well your Customer Service group performs has a significant impact on how your customers perceive your brand.
Customer Experience is affected by the interactions your customer has with your company. Customer Service is the predominant customer-facing organization in most companies after the sale of the product or service is made. How well your Customer Service group performs has a significant impact on how your customers perceive your brand.
WHAT WE DO
OUR APPROACH
In Phase 1, using customer survey data and voice of the employee (VoE) information, you will learn what your customers like and don't like about your services and service products and why.
Together with your team, Bass Harbor Group will facilitate Phase 2, customer journey mapping. We use what we learned from the customer survey and VoE data to make positive improvements to your service processes and customer experiences that will delight your customers, increasing customer satisfaction and customer loyalty.
In Phase 3 we align your service products and delivery systems with the new customer service processes and experiences you have designed in Phase 2, maximizing revenue and profit opportunities. This is a win for both you and your customers!
To realize the benefits of the hard work and positive changes accomplished in Phase 1, 2 & 3, in Phase 4 Bass Harbor Group will create a detailed action plan with assigned tasks and completion dates.
We can also monitor and update your plan for continuous improvement!
CONTACT US
Bass Harbor Group LLC
&
Elevate Running
a division of Bass Harbor Group LLC
tel: 1-860-655-1222
email: psandefur@bassharborgroup.com
Let's talk!