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Bass Harbor Group provides customer service consulting that drives revenue and profit growth by optimizing your customer service experience, resulting in improved customer satisfaction, loyalty and trust.  

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Patrick Sandefur
Managing Director

Patrick Sandefur has 30+ years of success in delivering breakthrough improvements in diverse customer facing organizations including Customer Service, Sales, Marketing, Product Management and Business Development, giving him a unique perspective of what customers want and expect when interacting with a brand.


Guillaume Gairin

Guillaume Gairin is a Customer Service, Sales, Business Development and Operations Executive with a 30+ year record of success exceeding revenue and profit objectives, auditing and benchmarking of operational organizations, warranty cost optimization, service level agreement (SLA) cost reduction and pricing gap analysis. Guillaume has successfully created and delivered Customer Service strategy, go-to-market and business models, operational processes, sales offerings, tools, marketing, pricing, KPIs and CSS. French native, he has a multi-cultural experience having managed organizations in EMEA and is used to address improvements through a project management approach.

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