Patrick SandefurAug 25, 20227 min8 Steps to Turn Angry Customers into Raving Fans!Here are 8 steps that your customer service team can take to turn angry customers into raving fans!
Patrick SandefurSep 22, 20216 min7 Key Customer Service Skills that Drive Customer LoyaltyIt is mission critical to optimize customer service performance. Here are 7 key customer service skills necessary to drive customer loyalty.
Patrick SandefurMay 12, 20215 min4 Step Program on How to Engage and Retain Key Service EmployeesEmployee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.
Patrick SandefurSep 22, 20203 min4 Steps to Reducing Call Center Turnover Rates4 Steps to reducing call center turnover rates and increasing employee retention rate.