Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative
Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.
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Patrick Sandefur
- Apr 4
- 5 min
Acts of Kindness. A Story of How Customer Service Can Help Mend a Broken Heart.
Acts of Kindness. A Story of How Customer Service Can Help Mend a Broken Heart.
Patrick Sandefur
- Mar 17
- 6 min
“Rise of the Machines”: Is Human Customer Service on the Endangered Species List?
Is replacing customer service entirely with AI possible? Can AI deliver excellent customer service?
Patrick Sandefur
- Feb 13
- 6 min
Where is Your Service Heading? 5 Steps to Maximize Customer Value Today!
5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers
Patrick Sandefur
- Oct 13, 2022
- 7 min
Will AI Replace the Contact Center? 7 Actions to Deliver Exceptional Service, with a Human Touch!
AI and the contact center. 7 actions your business can take to deliver exceptional customer service with a human touch!
Patrick Sandefur
- Aug 25, 2022
- 7 min
8 Steps to Turn Angry Customers into Raving Fans!
Here are 8 steps that your customer service team can take to turn angry customers into raving fans!
Patrick Sandefur
- Jun 21, 2022
- 8 min
7 Customer Service Lessons That Every Marathon and Business Leader Should Learn!
Here are 7 steps you can take to deliver exceptional customer service to meet or exceed your customers' expectations!
Patrick Sandefur
- Apr 15, 2022
- 5 min
How to Deliver Exceptional Technical Support Through Digital Transformation
Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.
Patrick Sandefur
- Mar 17, 2022
- 5 min
Acadia National Park, an Awesome Customer Experience for People…not so much for Moose
Acadia National Park, an Awesome Customer Experience for People…not so much for Moose!
Patrick Sandefur
- Nov 11, 2021
- 6 min
Customer Service & Running 100 Miles. How "Failure is Success in Progress"
How to deliver exceptional customer service and build customer loyalty by turning adversity to advantage.
Patrick Sandefur
- Jul 28, 2021
- 4 min
What it Takes to Deliver Exceptional Customer Service...Culture Trumps Strategy!
Exceptional customer service exceeds customer expectations and sets your company apart as a business partner and not just another supplier.
Patrick Sandefur
- Jun 30, 2021
- 5 min
Exceptional Customer Service and The Art of Mindful Marathoning
What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!
Patrick Sandefur
- Mar 18, 2021
- 4 min
5 Steps to Create Customer Service Experiences That Rock!
Collaboration is the key to any service organization delivering an experience to their customers that delights.
Patrick Sandefur
- Dec 8, 2020
- 4 min
The Boston Marathon...My Best Customer Experience Ever!
My Dad, his dream, and my exceptional customer experience running The Boston Marathon!
Patrick Sandefur
- Sep 15, 2020
- 3 min
Peace of Mind For $30! My Customer Experience at Acadia National Park
My wonderful customer experience at Acadia National Park! Peace of mind for a $30 park entrance fee.
Patrick Sandefur
- Sep 14, 2020
- 3 min
Is Customer Service Sinking Your Company?
How well your customer service group performs has a significant impact on brand loyalty, customer retention and your top and bottom line.
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