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Labyrinth in the Woods. A Meditative Path to Mindfulness, Health & Happiness
Labyrinth in the Woods at Crystal Spring Farm, Brunswick, Maine Do you remember how walking in the woods made you feel when you were a...

Patrick Sandefur
Feb 193 min read


Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative
Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.

Patrick Sandefur
May 31, 20235 min read


Acts of Kindness. A Story of How Customer Service Can Make a Sad Day a Little Brighter.
Acts of Kindness. A Story of How Customer Service Can Make a Sad Day a Little Brighter.

Patrick Sandefur
Apr 4, 20235 min read


“Rise of the Machines”: Is Human Customer Service on the Endangered Species List?
Is replacing customer service entirely with AI possible? Can AI deliver excellent customer service?

Patrick Sandefur
Mar 17, 20236 min read


Where is Your Service Heading? 5 Steps to Maximize Customer Value Today!
5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers

Patrick Sandefur
Feb 13, 20236 min read


Will AI Replace the Contact Center? 7 Actions to Deliver Exceptional Service, with a Human Touch!
AI and the contact center. 7 actions your business can take to deliver exceptional customer service with a human touch!

Patrick Sandefur
Oct 13, 20227 min read


8 Steps to Turn Angry Customers into Raving Fans!
Here are 8 steps that your customer service team can take to turn angry customers into raving fans!

Patrick Sandefur
Aug 25, 20227 min read


7 Customer Service Lessons That Every Marathon and Business Leader Should Learn!
Here are 7 steps you can take to deliver exceptional customer service to meet or exceed your customers' expectations!

Patrick Sandefur
Jun 21, 20228 min read


How to Deliver Exceptional Technical Support Through Digital Transformation
Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.

Patrick Sandefur
Apr 15, 20225 min read


Acadia National Park, an Awesome Customer Experience for People…not so much for Moose
Acadia National Park, an Awesome Customer Experience for People…not so much for Moose!

Patrick Sandefur
Mar 17, 20225 min read


Customer Service & Running 100 Miles. How "Failure is Success in Progress"
How to deliver exceptional customer service and build customer loyalty by turning adversity to advantage.

Patrick Sandefur
Nov 11, 20216 min read


What it Takes to Deliver Exceptional Customer Service...Culture Trumps Strategy!
Exceptional customer service exceeds customer expectations and sets your company apart as a business partner and not just another supplier.

Patrick Sandefur
Jul 28, 20214 min read


Exceptional Customer Service and The Art of Mindful Marathoning
What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!

Patrick Sandefur
Jun 30, 20215 min read


5 Steps to Create Customer Service Experiences That Rock!
Collaboration is the key to any service organization delivering an experience to their customers that delights.

Patrick Sandefur
Mar 18, 20214 min read


The Boston Marathon...My Best Customer Experience Ever!
My Dad, his dream, and my exceptional customer experience running The Boston Marathon!

Patrick Sandefur
Dec 8, 20204 min read


Peace of Mind For $30! My Customer Experience at Acadia National Park
My wonderful customer experience at Acadia National Park! Peace of mind for a $30 park entrance fee.

Patrick Sandefur
Sep 15, 20203 min read


Is Customer Service Sinking Your Company?
How well your customer service group performs has a significant impact on brand loyalty, customer retention and your top and bottom line.

Patrick Sandefur
Sep 14, 20203 min read
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