Patrick SandefurJan 3, 20225 minReady to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.
Patrick SandefurAug 26, 20217 min7 Reasons Why You Should Thank Customers That ComplainThe job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.
Patrick SandefurAug 11, 20216 minHow to Pitch a “Perfect Game" with Customer Success & Customer ServiceIn this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.
Patrick SandefurApr 23, 20214 min7 KPI That Will Drive Your Customer Service Revenue & ProfitKnowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.