Will AI Replace the Contact Center? 7 Actions to Deliver Exceptional Service, with a Human Touch!
AI and the contact center. 7 actions your business can take to deliver exceptional customer service with a human touch!
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Patrick Sandefur
- Aug 25, 2022
- 7 min
8 Steps to Turn Angry Customers into Raving Fans!
Here are 8 steps that your customer service team can take to turn angry customers into raving fans!
Patrick Sandefur
- Apr 15, 2022
- 5 min
How to Deliver Exceptional Technical Support Through Digital Transformation
Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.
Patrick Sandefur
- Feb 23, 2022
- 8 min
8 Steps to Lead & Inspire Your Customer Service Team in 2022
Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.
Patrick Sandefur
- Feb 1, 2022
- 6 min
How to Keep Customers Loyal, Even After Issuing a Safety Recall Notice!
Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.
Patrick Sandefur
- Jan 3, 2022
- 5 min
Ready to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.
4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.
Patrick Sandefur
- Nov 11, 2021
- 6 min
Customer Service & Running 100 Miles. How "Failure is Success in Progress"
How to deliver exceptional customer service and build customer loyalty by turning adversity to advantage.
Patrick Sandefur
- Sep 21, 2021
- 6 min
7 Key Customer Service Skills that Drive Customer Loyalty
It is mission critical to optimize customer service performance. Here are 7 key customer service skills necessary to drive customer loyalty.
Patrick Sandefur
- Aug 25, 2021
- 7 min
7 Reasons Why You Should Thank Customers That Complain
The job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.
Patrick Sandefur
- Aug 10, 2021
- 6 min
How to Pitch a “Perfect Game" with Customer Success & Customer Service
In this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.
Patrick Sandefur
- Jul 13, 2021
- 4 min
Why Every CEO Should Spend a Day in Customer Service
CEO engagement with customer service is good for your customers and for your top and bottom line.
Patrick Sandefur
- Jun 29, 2021
- 5 min
Exceptional Customer Service and The Art of Mindful Marathoning
What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!
Patrick Sandefur
- May 31, 2021
- 3 min
6 Customer Survey Tips for Improved Response Rate and Quality Feedback
A voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).
Patrick Sandefur
- May 11, 2021
- 5 min
4 Step Program on How to Engage and Retain Key Service Employees
Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.
Patrick Sandefur
- Jan 5, 2021
- 5 min
Here’s How A Brilliant Customer Service Plan Can Help You Crush A 100K Ultramarathon!
A successful customer service plan starts with bold, but realistic goals, a good plan, flawless execution, and the ability to improvise.
Patrick Sandefur
- Dec 21, 2020
- 4 min
Why Company Silos Create Customer Dissatisfaction
Why Company Silos Create Customer Dissatisfaction.
Patrick Sandefur
- Oct 27, 2020
- 3 min
The Ultimate Competitive Advantage!
Exceptional customer service is a competitive advantage that the sales team can use to sell product.
Patrick Sandefur
- Sep 22, 2020
- 3 min
4 Steps to Reducing Call Center Turnover Rates
4 Steps to reducing call center turnover rates and increasing employee retention rate.
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