Patrick SandefurFeb 13, 20236 minWhere is Your Service Heading? 5 Steps to Maximize Customer Value Today!5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers
Patrick SandefurFeb 1, 20226 minHow to Keep Customers Loyal, Even After Issuing a Safety Recall Notice!Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.
Patrick SandefurJan 3, 20225 minReady to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.
Patrick SandefurJul 14, 20214 minWhy Every CEO Should Spend a Day in Customer ServiceCEO engagement with customer service is good for your customers and for your top and bottom line.