customer surveys | Bass Harbor Group

Where is Your Service Heading? 5 Steps to Maximize Customer Value Today!

5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers

How to Keep Customers Loyal, Even After Issuing a Safety Recall Notice!

Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.

Ready to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.

4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.

Why Every CEO Should Spend a Day in Customer Service

CEO engagement with customer service is good for your customers and for your top and bottom line.

6 Customer Survey Tips for Improved Response Rate and Quality Feedback

A voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).

5 Steps to Create Customer Service Experiences That Rock!

Collaboration is the key to any service organization delivering an experience to their customers that delights.