Patrick SandefurApr 23, 20214 min7 KPI That Will Drive Your Customer Service Revenue & ProfitKnowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.
Patrick SandefurMar 18, 20214 min5 Steps to Create Customer Service Experiences That Rock!Collaboration is the key to any service organization delivering an experience to their customers that delights.
Patrick SandefurJan 5, 20215 minHere’s How A Brilliant Customer Service Plan Can Help You Crush A 100K Ultramarathon!A successful customer service plan starts with bold, but realistic goals, a good plan, flawless execution, and the ability to improvise.