Patrick SandefurJun 1, 20213 min6 Customer Survey Tips for Improved Response Rate and Quality FeedbackA voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).
Patrick SandefurMay 12, 20215 min4 Step Program on How to Engage and Retain Key Service EmployeesEmployee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.
Patrick SandefurApr 23, 20214 min7 KPI That Will Drive Your Customer Service Revenue & ProfitKnowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.
Patrick SandefurMar 18, 20214 min5 Steps to Create Customer Service Experiences That Rock!Collaboration is the key to any service organization delivering an experience to their customers that delights.