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Patrick Sandefur
May 31, 20235 min read
Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative
Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.


Patrick Sandefur
Feb 23, 20228 min read
8 Steps to Lead & Inspire Your Customer Service Team in 2022
Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.


Patrick Sandefur
Jul 13, 20214 min read
Why Every CEO Should Spend a Day in Customer Service
CEO engagement with customer service is good for your customers and for your top and bottom line.


Patrick Sandefur
May 11, 20215 min read
4 Step Program on How to Engage and Retain Key Service Employees
Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.


Patrick Sandefur
Sep 22, 20203 min read
4 Steps to Reducing Call Center Turnover Rates
4 Steps to reducing call center turnover rates and increasing employee retention rate.
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