employee engagement | Bass Harbor Group

8 Steps to Lead & Inspire Your Customer Service Team in 2022

Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.

Why Every CEO Should Spend a Day in Customer Service

CEO engagement with customer service is good for your customers and for your top and bottom line.

4 Step Program on How to Engage and Retain Key Service Employees

Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.

4 Steps to Reducing Call Center Turnover Rates

4 Steps to reducing call center turnover rates and increasing employee retention rate.