Patrick SandefurMay 315 minBeyond Profits: 5 Reasons Why Every Business Should Have a Sustainability InitiativeImplementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.
Patrick SandefurFeb 23, 20228 min8 Steps to Lead & Inspire Your Customer Service Team in 2022Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.
Patrick SandefurJul 14, 20214 minWhy Every CEO Should Spend a Day in Customer ServiceCEO engagement with customer service is good for your customers and for your top and bottom line.
Patrick SandefurMay 12, 20215 min4 Step Program on How to Engage and Retain Key Service EmployeesEmployee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.
Patrick SandefurSep 22, 20203 min4 Steps to Reducing Call Center Turnover Rates4 Steps to reducing call center turnover rates and increasing employee retention rate.